Shipping policy

Last Updated: June 19, 2025

At Krushnakunj Elegance, we strive to deliver your silver jewelry with care and efficiency. This Shipping Policy outlines our shipping procedures, timelines, and terms.

1. Shipping Eligibility

• Shipping is available within India and select international locations (subject to availability).
• Orders are processed and shipped from our location at Opp. Mahakali Hotel, Shop No. 04, Zaveri Bazar, Khambhalia, Devbhumi Dwarka, Gujarat, 361305.

2. Processing Time

• Orders are typically processed within 1-2 business days from the date of purchase, excluding weekends and public holidays.
• Custom or personalized items may require additional processing time, which will be communicated at checkout.

3. Shipping Methods and Timelines

• We use trusted courier services to deliver your order.
• Domestic Shipping: 5-7 business days from dispatch.
• International Shipping: 10-15 business days from dispatch, depending on the destination (customs delays may apply).
• Exact timelines are estimates and may vary due to unforeseen circumstances.

4. Shipping Costs

• Domestic: We offer Free Shipping across India on all prepaid orders. COD is available with applicable COD charges may apply at checkout.
  
• International: Shipping costs are calculated at checkout based on weight and destination.
• All prices are in INR and include applicable taxes (e.g., GST as per 24CHCPG8047A1ZU).

5. Tracking and Updates

• Once shipped, you will receive a tracking number via email (krushnakunjelegance@gmail.com) or SMS.
• Track your order using the provided link or contact us at 8238190998 for assistance.

6. Delivery and Risk

• Deliveries are made to the address provided during checkout.
• Risk of loss or damage transfers to you upon delivery.
• Ensure someone is available to receive the package; re-delivery charges may apply if the initial attempt fails.

7. Customs and Duties (International Orders)

• For international shipments, you may be responsible for customs duties, taxes, or fees imposed by your country.
• Krushnakunj Elegance is not liable for these additional charges.

8. Damaged or Lost Shipments

• Inspect your package upon delivery. Report any damage or missing items within 24 hours by contacting us at krushnakunjelegance@gmail.com or 8238190998.
• We will initiate an investigation with the courier and provide a replacement or refund if eligible.

9. Contact Us

For shipping-related queries, reach out to us at:

• Email: krushnakunjelegance@gmail.com
• Phone: 8238190998
• Address: Opp. Mahakali Hotel, Ground Floor, Shop No. 04, Panchhatdi Chowk Road, Soni Bazar, Khambhalia, Devbhumi Dwarka, Gujarat, 361305

We are committed to ensuring your order arrives safely and on time.